Shipping & Returns Policy
Effective Date: October 8, 2026
At Christians Living in Faith (CLIF), we want every customer to have a positive experience when purchasing our books, Bible studies, and other resources.
This Shipping & Returns Policy explains how we process orders, arrange shipping, and handle returns, refunds, and damaged or missing products.
This policy applies to purchases made directly through clifministry.com and operated by Christians Living in Faith LLC, a limited liability company organized under the laws of Missouri, United States.
1. Shipping Information
Shipping Locations
CLIF Ministry currently ships physical products within the United States only.
We do not offer international shipping at this time.
Order Processing
Orders are typically processed and shipped within 5–10 business days after purchase.
Business days exclude weekends and U.S. federal holidays.
Please note that this timeframe refers to the time required to prepare and ship your order. It does not include transit time once your order has been shipped.
Shipping Rates
We currently offer flat-rate shipping on physical products.
Applicable shipping charges are displayed during checkout before your purchase is completed.
Delivery Times
Delivery times vary depending on your location, the shipping carrier, and other circumstances outside our control.
Once your order has shipped, you may receive tracking information when available.
We cannot guarantee a specific delivery date unless expressly stated during checkout.
2. Shipping Delays
We make reasonable efforts to process and ship orders within the stated timeframe.
Occasionally, delays may occur due to product availability, carrier disruptions, holidays, or unforeseen circumstances.
If we are unable to ship your order within the promised timeframe, we will notify you and provide an updated shipping estimate along with the opportunity to cancel your order and receive a refund, as required by applicable law.
If an order cannot be fulfilled, we will cancel the affected order or items and issue an appropriate refund.
3. Returns & Exchanges
We want you to receive your order in excellent condition.
Because our products include books, educational materials, and other resources, we generally do not accept returns or exchanges for changes of mind.
However, we will address products that arrive damaged, defective, or incorrect.
Eligible Returns
You may request a replacement or refund if:
Your product arrives damaged.
Your product has a manufacturing defect.
You receive an incorrect product.
Your order contains missing or incorrect items.
Please contact us within 7 days of delivery to report these issues.
This reporting period helps us investigate and resolve problems promptly. It does not limit any consumer rights or remedies available under applicable law.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please email:
Include the following information:
Your name.
Your order number.
A brief description of the issue.
Photographs of the product and packaging, when available.
We will review your request and work with you to resolve the issue.
Depending on the circumstances and applicable consumer rights, we may offer a replacement or refund.
Return Shipping
If we determine that a damaged, defective, or incorrect product needs to be returned, CLIF Ministry will provide return shipping instructions and cover the reasonable cost of return shipping.
Please do not mail products back without contacting us first.
In some circumstances, we may issue a replacement or refund without requiring the original product to be returned.
5. Refunds
Approved refunds will generally be issued to the original payment method used during checkout.
Once a refund has been processed, the time required for funds to appear in your account depends on your bank or payment provider.
When an entire order is refunded because it arrived damaged, was incorrect, or could not be fulfilled, applicable original shipping charges will also be refunded where appropriate or required by law.
Refunds required by applicable law will be processed within the legally required timeframe.
We do not charge restocking fees for approved returns involving damaged, defective, or incorrect products.
6. Digital Products
CLIF Ministry may offer digital products, including downloadable books, Bible studies, PDFs, and other educational materials.
Digital product purchases are generally final and nonrefundable once the content has been delivered or made available for download.
Exceptions may apply when:
A purchased digital product cannot be accessed or downloaded.
We are unable to provide the purchased content.
The product is materially different from its description.
A refund is required by applicable law.
If you experience technical problems accessing a digital purchase, please contact hi@clifministry.com.
We will make reasonable efforts to resolve the issue or provide an appropriate remedy.
7. Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us at hi@clifministry.com.
Include your order number and any available tracking information.
We will work with the shipping carrier to investigate the shipment.
If an order is confirmed lost during transit, we will arrange a replacement or refund, as appropriate.
Packages Marked as Delivered
If tracking information indicates that your package was delivered but you have not received it, please contact us.
We recommend first checking around the delivery location and with household members who may have accepted the package.
We will assist in investigating the delivery with the carrier and determine an appropriate resolution based on the circumstances and applicable law.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address, please contact us as soon as possible at hi@clifministry.com.
We will make reasonable efforts to correct the information before the order ships.
Once an order has been transferred to the shipping carrier, address changes may not be possible.
If an order is returned because of an incorrect or incomplete address provided during checkout, additional shipping charges may apply if the customer requests reshipment.
We will communicate any additional charges before proceeding.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests received before an order has shipped.
Once an order has shipped, cancellation may no longer be possible, and our return policy will apply.
This does not affect any cancellation rights provided by applicable law, including rights arising from shipping delays.
If CLIF Ministry cancels an order because a product is unavailable or cannot be fulfilled, we will issue an appropriate refund.
10. Purchases Through Third-Party Retailers
Some CLIF products may also be available through Amazon, publishers, or other independent retailers.
This Shipping & Returns Policy applies only to purchases completed directly through CLIF Ministry.
Purchases made through third-party retailers are subject to those retailers' respective shipping, return, refund, and customer service policies.
For assistance with a purchase made through another retailer, please contact that retailer directly.
11. Changes to This Policy
We may update this Shipping & Returns Policy periodically to reflect changes in our products, fulfillment processes, or applicable legal requirements.
When changes are made, we will update the effective date at the top of this page.
Changes will not retroactively reduce rights associated with purchases already completed.
12. Contact Us
If you have questions about shipping, returns, refunds, or an existing order, please contact:
CLIF Ministry
Christians Living in Faith LLC
PO Box 631
Crystal City, MO 63019
hi@clifministry.com
Website: https://clifministry.com